Returns And Refunds

Refund Policy for Puriear


Commitment to Your Ear Health

At Puriear, we are committed to providing you with innovative solutions for ear wax removal and ear hygiene. We trust in the effectiveness of our products and recommend using them for at least 14 days to experience their full benefits. If, after this period, you are not satisfied with your purchase, you are protected by our 90-day money-back guarantee. For any concerns or return requests, please contact us at

Cancellation Policy

We understand that circumstances can change. If you need to alter or cancel your order, please do so within 24 hours of placing it. After this period, we may not be able to fulfill your request as your order will have already been processed. For cancellations within this 24-hour window, we will issue your refund within 7 business days.

90-Day Money Back Guarantee

We are confident in the performance of Puriear products and encourage you to use them for a minimum of 14 days to fully appreciate their effectiveness. If you are not satisfied and wish to return the product, you may do so within the 90-day period covered by our guarantee. Please note, shipping fees are non-refundable.

To initiate a return, please contact our support team via our Contact Us page or directly at For a quicker return process, include your Order Number or the Name and E-Mail Address used for the order.

Damaged Items

Our products are carefully packaged to avoid damage during shipping. If you receive a damaged item, please inform us within 72 hours of delivery. To report damage, email us at with a clear photo of the issue. We will assess and, if applicable, provide a replacement at no extra cost. We do not offer refunds or replacements for items damaged through normal use or misuse.

Shipping and Delivery

While we aim for timely delivery, we cannot be held responsible for delays outside our control, including those caused by couriers, customs, or other shipping issues. If you encounter delivery problems, please contact the courier service directly. Puriear is not liable for lost, stolen, or delayed packages.

Incorrect Shipping Address

It is essential to provide the correct shipping address at checkout. If the address is incorrect and we are not notified within 24 hours of order placement, we cannot offer a resend or refund.

Policy Updates

Puriear reserves the right to modify this Return & Refund Policy at any time. It is the customer's responsibility to review the latest policy before making a purchase. By purchasing and using Puriear products, customers agree to this Return & Refund Policy.